# Support

> Reach a real person on WhatsApp or Telegram. Or fix the most common faults yourself in a couple of minutes, one step at a time.

*Canonical page: https://nord8k.com/en/support/*

![NORD 8K: Support](https://nord8k.com/wp-content/themes/theme-b3d260ede21f/assets/pages/nord8k-viking-support-hero.webp)

## Support

Write to us and a real person replies. Or sort it out yourself below — most faults are a two-minute job.

### Talk to us now

WhatsApp gets you the fastest reply. Send the email address you ordered with and the device you watch on, and we will find your line straight away.

### Fix it yourself in 2 minutes

**Nothing plays**

Try another channel first. If only one channel misbehaves, the problem is that broadcast. If every channel is dead, close the app fully and open it again. Still nothing: switch off the box and the router, and start the router first.

**The picture keeps stuttering**

Almost always the connection into your home, not the channel. Move the box closer to the router, or run a network cable. Pause other downloads. Then pick the lower-quality version of the channel where there is one.

**My code has run out**

Every line has an end date and stops there. Get a new one on the [order page](https://nord8k.com/en/start/) and we will send fresh details. Or message us and we will look up the date.

**I cannot find the app in the store**

The stores list our apps under different names. On Hisense, Hot Player is called **HotIPTV**, written as one word, and on some TV models **Hot IPTV**. Every name is listed per device on the [apps page](https://nord8k.com/en/apps/).

**My channel list is empty or out of date**

We update the list on our side, so your app is showing an old copy. Pull down inside the app to refresh it. If that does nothing: log out and log in again, and it pulls the current list.

**Something else**

The most common questions are answered briefly on the [questions page](https://nord8k.com/en/faq/). If it is about your account or a payment, WhatsApp above is faster.

### When we are here

Opening hours Every day 12–00 (CET).

Reply time while we are open Usually within 15 minutes on WhatsApp and Telegram.

Languages Swedish and English.

Legal name Nordkanal Media AB

Address Vasagatan 28, 111 20 Stockholm

Try the service on your own screen first. No card details, no long forms.

### Not with us yet?

 [Start now](https://nord8k.com/en/start/)