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Questions about signing in
Where do I find my account code?
Order: the code is sent in the confirmation as soon as the order is approved. The code is letters and numbers and it is yours alone. If you cannot find the message, look in your spam folder first, then ask support to pull the code up. Free trial: your login is ready here right after you start — open the link on the confirmation page.
I cannot get in — what should I check?
Check that the code is typed exactly as you received it, with no spaces, and that the email address or phone number matches the order. If both are right, the subscription may simply have ended, and support can confirm that.
Do I need a password?
No. You sign in with the account code together with the email address or phone number from the order, so there is no extra password to remember or lose.
Can I see when my subscription ends?
Yes. The end date and the number of days left sit at the top of the account as soon as you sign in, for trials as well as paid periods.
Where are the app login details?
They sit under the subscription on the account: the login details your app asks for (server address, username, password). Each detail copies with one click and pastes straight into the player.
Can I extend by myself from the account?
Yes. Pick extend on the subscription, confirm the period and the device count, and checkout follows. Extend before the period ends and everything carries on without a break.